Shipping policy
At PawLuxeShop, we are committed to delivering your pet essentials quickly, safely, and reliably.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.
2. Delivery Time
Estimated delivery times depend on your location:
- Local Shipping: 2–7 business days
- International Shipping: 7–20 business days
Please note that delivery times may vary due to customs delays, weather conditions, or courier issues.
3. Shipping Charges
Shipping fees are calculated at checkout based on your location and order weight. Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery in real time.
5. Delayed or Lost Orders
If your order is significantly delayed or missing, please contact our support team. We will work with the courier to resolve the issue as quickly as possible.
6. Incorrect Address
PawLuxeShop is not responsible for orders delivered to incorrect addresses provided by the customer. Please ensure all details are correct before confirming your order.
7. Contact Us
For any shipping-related questions, contact us through our website support page.